My case turned out to be a more challenging than anticipated. You guys handled it very professionally and with more patience than I every could. We were in very good hands.
I just finished the refinance of my loan, and I wanted to let you know how much I appreciated everyone I worked with at Patriot. They were all so responsive, easy to work with, and attentive to the smallest detail. I especially appreciated the weekly calls I’d get letting me know the current status. I interacted with a wide range of people, and they were all great – extremely focused on customer service. Definitely shows that it’s a culture trait throughout the company, not just a select few.
“Hi Harmonee and Brandon – YES, Joe and I are very satisfied. Please pass on the message to management we are so happy with our new lender and totally give a BIG THANKS to the team at Patriot, especially during the signing night. It was nice to know people were out there as late as it was. Again… we are sooo happy!”
“Julie – Words cannot begin to express our sincere appreciation for your help since day one. We are excited about closing today and we truly appreciate you and Brandon.”
“Thanks for the update but more importantly, thanks for helping to make this process unbelievably smooth and painless. You and your team did an outstanding job. After hearing the horror stories of several co-workers and friends that had re-financed (with other companies) I was prepared for the worst. After my initial paperwork was submitted and my rate was locked, I kept waiting for a hiccup or nasty surprise, but none ever came. One of my co-workers still doesn’t believe that it only took 30 days (from start to finish) for me to close….he and his wife are also refinancing and they’re currently entering into their 3rd month of on-going paperwork requests and additional documentation requirements. I’m still amazed at quick and seamless the process was. ? So my sincere thanks once again for all the help and quick responses to all of my questions/concerns along the way. I will certainly spread the word about Patriot Home Mortgage.”
“Kris & Catherine – We just got back and we never had the chance to thank you before, so THANK YOU very much! It got delayed a little bit initially, but everything worked out perfectly in the end. The new monthly payment is a huge relief! We will refer anyone who are looking to get or refinance a loan in the future to you guys.”
“Our home refinance closed on January 30, 2013. We are thrilled to have a 3.25% mortgage. The only thing more exceptional was the outstanding service we received from your three employees, Leslie Moss, Landon Lounsbury and Ty Atkin. We thought you would like to know how well your staff represents your company and to have an opportunity to thank them again. Leslie, Landon and Ty – a very sincere thank-you. We hope your future is as wonderful as you are!”
“Russ’ service was the best service I received. He was very clear in his communication skills on the telephone. I will tell all my friends at work and family.”
“Josh Brown was very honest and took time to explain the process. The entire process went great. Everyone worked hard to get me on an unbelievable rate. I still cant believe I locked in so low. Our goal was to get out of debt as fast as possible & refinancing to a 15yr for only $180 more a month was a no-brainer. Thanks so much. I’m glad I didn’t throw your mailer away!”
“Patriot has the BEST rates and credits I’ve found. Their process and customer service was top-notch. I would recommend them to anyone I know!”